Contact us

  • Have trouble with your appliance, please click here. If not, please leave us a message below.

  • Thanks for submitting and we will contact you ASAP.


Tineco delivers 100 percent customer satisfaction. With a two-year product warranty, you will enjoy high-quality customer service, free of charge and hassle-free return service.

E-mail us:

We’ll get back to you within 1 business day.

United States/Canada:


Call us:

United States/Canada:


Monday-Friday: 8 a.m. – 8 p.m. (CST)
Sat: 9 a.m. – 6 p.m. (CST)

Toll-free, hassle free


Brand Partnerships

PR / Media

Wholesale and Distributors

Submit your story with Tineco

Join Tineco

How would you rate our
online support?

Submit Feedback

Issue still not resolved?

Contact Tineco Support Team.

A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.

Join our mailing list and enjoy 10% off your first order at Tineco Official Store